Annual Maintenance Contract (AMC) Terms & Conditions
This Annual Maintenance Contract (AMC) outlines the terms and conditions governing maintenance and support services provided by [Company Name] for IT software, hardware, networking, servers, CCTV, biometric systems, and related technology solutions.
1.Scope of AMC
The AMC covers preventive and corrective maintenance for the following services, as agreed in the AMC proposal:
- Computers & Laptops
- Servers & Storage Systems
- Networking Equipment
- CCTV Surveillance Systems
- Biometric Attendance Systems
- Printers & Scanners
- Software Applications
- ERP & CRM Solutions
- Website & Mobile Applications
- Cloud Infrastructure
- IT Security Solutions
2.Contract Duration
- The AMC shall remain valid for 12 months from the effective date unless otherwise specified.
- Renewal shall be subject to mutual agreement and payment of the applicable AMC charges.
3.Services Included
Depending on the selected AMC plan, services may include:
- Preventive maintenance visits
- Breakdown support
- Remote technical support
- On-site technical support
- Software troubleshooting
- Operating system configuration
- Performance optimization
- Security updates and patches
- Hardware inspection and cleaning
- System health monitoring
- Basic user assistance
4.Services Not Included
Unless specifically mentioned in the AMC agreement, the following are excluded:
- Supply or replacement of hardware parts
- New software licenses
- Major software upgrades
- Data recovery from damaged devices
- Recovery from cyberattacks or ransomware
- Physical damage due to accidents, fire, flood, theft, or electrical faults
- Consumables such as printer cartridges, cables, batteries, and accessories
- Third-party software support not covered under the agreement
5.Response Time
| Priority |
Response Time |
| Critical System Failure |
Within 2–4 Hours |
| Major Issue |
Within 8 Business Hours |
| Normal Issue |
Within 1 Business Day |
| Minor Request |
Within 2 Business Days |
Resolution time depends on issue complexity and spare part availability.
6.Preventive Maintenance
Scheduled preventive maintenance may include:
- Hardware inspection
- Dust cleaning
- Software optimization
- Antivirus updates
- Security checks
- Backup verification
- Performance testing
Maintenance schedules will be coordinated with the customer.
7.Customer Responsibilities
The customer agrees to:
- Provide safe and timely access to equipment.
- Maintain valid software licenses.
- Ensure stable electricity and network connectivity.
- Perform regular data backups unless backup services are included.
- Report issues promptly with relevant details.
- Avoid unauthorized modifications or repairs during the AMC period.
8.Replacement Parts
- Replacement hardware, accessories, and consumables are chargeable unless specifically included in the AMC plan.
- Parts replaced under manufacturer warranty will follow the manufacturer's warranty process.
9.Payment Terms
- AMC charges shall be paid in advance unless otherwise agreed in writing.
- Delayed payments may result in suspension of maintenance services.
- All applicable taxes shall be charged as per prevailing government regulations.
10.Service Availability
Support is available during normal business hours:
Monday to Saturday
09:00 AM to 06:00 PM (IST)
Emergency support outside business hours may be available under Premium AMC plans.
11.Termination
Either party may terminate the AMC by providing written notice in accordance with the agreement. No refund will be provided for services already delivered or for the unused portion of the contract unless otherwise agreed in writing.
12.Limitation of Liability
The Company shall not be liable for:
- Loss of business or revenue
- Data loss
- Downtime caused by third-party services
- Power failures
- Internet outages
- Force majeure events
- Indirect or consequential damages
13.Confidentiality
All customer data, passwords, business information, and technical details accessed during maintenance activities will be treated as confidential and handled in accordance with our Privacy Policy.
14.Force Majeure
The Company shall not be responsible for delays or failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, strikes, government actions, pandemics, cyber incidents, or communication failures.
1.5Governing Law
This AMC shall be governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts located in [City, State].
By purchasing or renewing an Annual Maintenance Contract, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.
