Shipping & Delivery Policy
Thank you for choosing [Company Name]. This Shipping & Delivery Policy outlines how we process, ship, and deliver our software, hardware, and IT solutions.
1.Order Processing
- All orders are processed after successful payment confirmation.
- Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
- Customized hardware and software orders may require additional processing time, which will be communicated during order confirmation.
2.Shipping of Hardware Products
- We deliver hardware products across India through trusted courier and logistics partners.
- Delivery timelines generally range from 3–10 business days, depending on the destination and product availability.
- Shipping charges, if applicable, will be displayed during checkout or mentioned in the quotation or invoice.
- Customers will receive shipment tracking details via email or SMS once the order is dispatched.
3.Delivery of Software Products
- Software products, licenses, activation keys, and digital downloads are delivered electronically via email or secure download links.
- Delivery is typically completed within 24–48 hours after payment verification unless otherwise specified.
4.Installation & Deployment Services
For server installations, networking, CCTV, biometric systems, ERP, CRM, cloud solutions, and custom software implementation:
- Installation dates will be scheduled in consultation with the customer.
- Delivery timelines depend on project scope, hardware availability, and customer site readiness.
5.Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
- Natural disasters or unforeseen events
- Courier or logistics delays
- Government restrictions
- Remote delivery locations
- Incorrect shipping information provided by the customer
- Product availability or supply chain issues
We will keep customers informed of any significant delays.
6.Inspection Upon Delivery
Customers are requested to inspect the package upon delivery.
If the package appears damaged, tampered with, or incomplete:
- Report the issue immediately to the delivery representative.
- Notify our customer support within 48 hours of receiving the shipment.
- Provide photographs of the package and products for verification.
7.Shipping Address
Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays or additional charges resulting from incorrect or incomplete addresses.
8.International Shipping
International shipping may be available for selected products and services. Delivery timelines, shipping costs, customs duties, taxes, and import regulations are the responsibility of the customer unless otherwise agreed.
9.Ownership & Risk
Ownership and risk of hardware products transfer to the customer upon successful delivery to the specified shipping address.
We are committed to delivering reliable IT software, hardware, and technology solutions safely, securely, and on time.
