At [Company Name], we are committed to delivering high-quality IT software, hardware, and technology solutions. This Warranty Policy outlines the warranty coverage, limitations, and claim process for products and services purchased from us.
1.Warranty Coverage
This policy applies to eligible products and services supplied by [Company Name], including:
- Computers & Laptops
- Servers & Storage Devices
- Networking Equipment
- CCTV Surveillance Systems
- Biometric Attendance Systems
- Printers & Scanners
- IT Accessories
- Custom Software (Bug Fix Warranty)
- Website & Mobile Applications
- ERP & CRM Solutions
2.Hardware Warranty
- Hardware products are covered by the manufacturer's warranty unless otherwise stated.
- Warranty duration varies by product and manufacturer.
- During the warranty period, defective products may be repaired or replaced as per the manufacturer's terms.
- Customers must retain the original invoice or proof of purchase to claim warranty services.
3.Software Warranty
For custom software, websites, mobile applications, ERP, and CRM solutions:
- A 30 to 90-day warranty period (or as specified in the project agreement) is provided from the date of delivery.
- During this period, we will correct software bugs or defects related to the agreed project scope at no additional cost.
- Requests for new features, design changes, or functionality outside the original scope are not covered and may incur additional charges.
4.What Is Covered / Not Covered
✓ Covered
- Manufacturing defects in supplied hardware
- Software bugs affecting agreed functionality
- Installation issues caused by our technical team
- Configuration errors within the agreed project scope
✕ Not Covered
- Physical, accidental, fire, flood, or electrical surge damage
- Misuse, negligence, or unauthorized repairs
- Virus, malware, ransomware, or cyberattacks
- Data loss or corruption
- Normal wear and tear
- Third-party software or hardware issues
- Consumables (cartridges, batteries, cables, adapters, accessories)
- Modifications beyond the original project scope
5.Warranty Claim Process
To submit a warranty claim, please provide:
1Invoice or Order Number
2Product or Service Details
3Description of the issue
4Photographs or screenshots (if applicable)
5Contact Information
Our technical team will review the request and respond within 2–5 business days.
6.Repair or Replacement
If a warranty claim is approved, we may, at our discretion:
- Repair the defective product or software.
- Replace the product with the same or an equivalent model.
- Coordinate with the manufacturer for warranty service where applicable.
Replacement products may be new or refurbished, depending on availability.
7.On-Site Warranty Service
On-site warranty support is available only for products or service plans that include on-site coverage. Travel or visit charges may apply for locations outside the standard service area.
8.Limitation of Liability
Our liability under this Warranty Policy is limited to the repair or replacement of the affected product or service. We are not responsible for indirect, incidental, consequential, or business losses, including loss of profits, downtime, or data.
9.Governing Law
This Warranty Policy shall be governed by the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in [City, State].
We are dedicated to providing dependable products, professional support, and prompt warranty service to ensure your complete satisfaction.
