Refund & Cancellation Policy

Refund & Cancellation Policy

At [Company Name], we are committed to providing high-quality IT software, hardware, and technology services. This Refund & Cancellation Policy outlines the terms governing cancellations, refunds, and returns for products and services purchased through our website or directly from our company.

1.Software Products

• Software licenses, digital downloads, subscriptions, and custom-developed software are generally non-refundable once delivered, activated, or accessed.
• Refund requests for software products will only be considered if the product cannot be delivered due to our technical or operational limitations.
• Custom software development fees paid for completed project milestones are non-refundable.

2.Hardware Products

• Customers may request a return or replacement within 7 days of delivery if the product is received damaged, defective, or incorrect.
• Returned products must be in their original condition with all accessories, manuals, packaging, warranty cards, and invoices.
• Products damaged due to misuse, improper installation, unauthorized repair, or accidental damage are not eligible for a refund or replacement.
• Warranty claims for hardware products are subject to the respective manufacturer's warranty terms and conditions.

3.Service Cancellation

For IT services including consulting, networking, cloud solutions, AMC, installation, and support:

• Cancellation requests must be submitted in writing via email.
• If work has not yet commenced, eligible payments may be refunded after deducting applicable administrative charges.
• Once services have started, payments made for completed work, implementation, or consultation are non-refundable.

4.Subscription Services

• Annual Maintenance Contracts (AMC), cloud subscriptions, hosting services, and software subscriptions may be cancelled at any time.
• Subscription fees already paid are generally non-refundable unless otherwise specified in the service agreement.

5.Order Cancellation

• Orders may be cancelled before dispatch or activation.
• Once hardware has been shipped or software has been activated, cancellation requests may not be accepted.
• Customized or special-order products cannot be cancelled after confirmation.

6.Refund Processing

If a refund is approved:

• Refunds will be processed using the original payment method.
• Processing may take 7–14 business days, depending on the payment provider or banking institution.
• Shipping charges, installation charges, taxes, and third-party service fees may be deducted where applicable.

7.Non-Refundable Items

The following are not eligible for refunds:

8.Return Procedure

To request a return or refund, please provide:

Our support team will review your request and respond within 2–5 business days.

We strive to resolve all customer concerns fairly and efficiently while delivering reliable IT software, hardware, cloud, networking, and technology solutions.